— A message from our founder
“TRON was our first crowdfunding journey. We underestimated the complexity of mass production and global delivery, which meant many backers waited far longer than expected.We understand the frustration this caused. But we never walked away.
To date, we have fulfilled 91.4% of all mower orders and continue to fulfill accessory orders. Delivering the mower is not the end of our commitment. We will continue improving our products and supporting our early users through the AIRSEEKERS Pilot Program. This is our way of honoring the trust they placed in us from the beginning.”
— Woo, Founder of AIRSEEKERS
Where we fell short
We cannot change what our backers experienced. We can acknowledge it clearly, keep resolving it and show how it changed the way we work.
01 · MASS PRODUCTION
We underestimated the complexity of mass production, which extended the production timeline beyond our original estimate.
02 · GLOBAL DELIVERY
Global delivery, especially last mile delivery in some regions, required more coordination than anticipated and contributed to delays.
03 · COMMUNICATION & SUPPORT
Our communication was not always timely enough, and some users waited too long for support.
WHERE WE STAND TODAY
The work did not stop at a promise. These fulfillment, service and product-update figures show the progress still being made.
Crowdfunding TRON orders fulfilled
Backer shipment portal
Enter your Kickstarter Backer Number and the email address used for your pledge to check your order status.
Countries delivered
Service cases resolved
Firmware updates + app updates released in 2026
Figures last updated: September 20, 2026.
If you are one of the few backers who have not yet updated your shipping address, please message us through Kickstarter as soon as possible.
What we delivered
All original TRON backers received a free upgrade to the TRON Max configuration, combining vision and RTK positioning. This upgraded configuration is now sold as TRON and differs from the original TRON configuration offered during crowdfunding, which relied solely on vision positioning.
HOW WE ARE RESPONDING
We will continue fulfilling outstanding accessory orders and sharing regular progress updates until every affected order has been properly addressed.
We will continue releasing firmware and app updates to improve product performance, system reliability and the overall ownership experience.
Our expanded support team and Zendesk have improved response efficiency by 50%, with crowdfunding cases prioritized across delivery, repairs, accessories and replacements.
If an accessory cannot enter production, affected backers will be offered a choice between a refund and an available upgrade option.
THE PILOT PROGRAM
*Pilot Program benefits are separate from public promotional and crowdfunding pricing.
From TRON to ARANIX
ARANIX is not a story separated from TRON. Its direction reflects what first-generation owners taught us about terrain, turning, navigation, cutting and long-term ownership.
What we will do differently
Trust is not something we ask for. It is something we must continue to earn through transparency, action and delivery.
01
Backers will receive updates at least once every 30 days, with key testing, production and fulfillment milestones documented.
02
Production, component sourcing, quality testing and regional logistics are planned in advance to keep fulfillment on schedule this time.
03
Every order and support case will have clear ownership and follow-up, from pledge confirmation through after-sales support.
04
If any unexpected risk or delay arises, we will communicate it promptly, explain the impact and provide clear next steps and a fair resolution.
